ORDER ISSUES


Q: Where is my order?

 

You can track your order at any time. When your order is confirmed you will receive a confirmation order id by email and when it's being shipped you will receive a tracking number which you can use to follow your items all the way at our carriers website.

We work with the best carriers to provide you with the most efficient and fastest shipping service. Please note, the tracking number may take a while to be validated, you can see the shipping information here

If you don’t find this information in your inbox please check your spam/junk folder.

 

Q: Can I ADD or CHANGE items?

 

Orders are processed as soon as you place them to make sure that you receive your items as soon as possible, so unfortunately it's not possible to add or change items.

To place a separate order, simply go here and select what you are looking for!

We will then process this new order as soon as possible to make sure you receive everything on time!

 

Q: Can I cancel the order?

 

If you realize that you made a mistake and ordered either the wrong size, color or style, you can cancel if you let us know within 2 hours of placing the order.

Please try to contact us at service@okyoo.us as soon as possible, and we will do our absolute best to cancel the order.

But hurry up! We are working hard to get your order out as soon as possible!

 

Q: What does "Pending"mean?

 

Pending means that we have indeed received your order and we are reviewing it to make sure that we have all the requested items available at the closest warehouse to your location.

This usually takes no more than a couple of hours and once everything is confirmed your order should be shipped!

If we have any issues regarding the order we will contact you, if you don't hear from us then you don't have to worry!

 

Q: What does"Processing"mean?

 

Processing means that we have received your order, have confirmed that all the items are available and we are packing everything out ot be shipped to you!

Once the process is completed your order will be shipped and you will be updated with a tracking number by email, it should only be a  matter of hours before you receive that email.

*If you dont find this information in your inbox please check your spam/junk folder.

 

Q: What do I do with my damaged item?

 

If you have received a damaged item in your order, please  contact us as soon as possible and provide us with the following information:

-Order id

-The faulty item(s)' model name and number

-If possible a picture of the defect.

 

Q: Why did I not receive a confirmation email for my order?

 

Confirmation emails are sent out automatically from our system.

If you haven't received one, please check your junk/ spam folder.

To avoid further emails going into your junk/ spam folder, please mark our emails as safe sender or add us to your address book.

 

DELIVERY


Q: When will I receive my order?

 

Once you place an order on our website we will review it right away, assign it to the closest warehouse to your location and prepare / pack the requested items.

Delivery within one business day after order

Then, depending on the shipping option you chose, your order should arrive within 3-7 business days.

A tracking number will be automatically sent to you by email as soon as your order ships out.

 

Q: Where is your warehouse located?

 

To cover as much ground as possible, we have several warehouses between Arizona, Texas, Georgia and California for next day and 48 hours delivery, but we don't have any physical storefronts.

So all the items that you see on our catalog are available coast to coast!

We ship everything directly from our warehouses right to your door for your own convenience.

 

Q: Where are you located?

 

OKYOO is an e-commerce platform with local warehouses across the country.

We do not have physical stores since we operate online exclusively, but we operate multiple warehouses across the country to ensure the fastest delivery possible to your location.

 

PAYMENTS/ PROMOS/ COUPONS


Q: What promotions do you have right now?

 

We always have a special promotion going on at OKYOO to make sure we can offer you the best prices possible on your favourite models.

Make sur you regularly consult our website so that you don't miss out on ongoing promotions!

Stay alert for various showcases and campaigns!

Be sure to subscribe to our newsletters and never miss out on a deal!

 

TECHNICAL


Q: How do I contact you?

 

If for any reason you are still not able to find the answers for your inquiries please contact us through email at service@okyoo.us providing a brief description of your inquiry and you will be assisted by one of our customer service representatives as soon as possible.

We will do our best to reply to your inquiry within one business day.

Meanwhile, feel free to consult our catalog to be updated on the newest brands and styles that we frequently upload!

 

Q: Do I need to create an account to shop with you?

 

It is better to create an account with OKYOO for the following reasons:

Having an account will make it easier for you to follow up on your ordering history, past invoices retrieval, saved shipping and billing information and many other options, it is not necessary to create an account to place an order.

It will also keep you updated automatically on the frequent promotions that we have and give you access to our best price guarantee.

We do however have an express checkout system which lets you simply enter your billing and shipping information and place the order.

It's as easy as this, everyone can place orders at OKYOO!

 

Q: Do you have a paper catalog you can send?

 

We do not have a paper catalogue since we constantly upgrade our inventory adding new cool styles and models to make sure that we can keep up with the actual trends faster than anyone else!

You can have full access to our catalogue here and make sure you consult it often since we always upgrade it bringing in the newest brands and styles in the industry!

Don't forget to keep up to date on our current promotions as well!

 

Q: How do I subscribe to the Newsletter?

 

To make sure you are up to date with our latest promotions and amazing deals, please go on the site footer of the homepage and you will find a box to insert your email address and you will start receiving our Newsletter.

Newsletters will be reminding you of the latest models we add, current promotions and best prices on your favourite items you won't find anywhere else!

Feel free to consult our ongoing promotions on a regular basis to find the best deals that matches your need!

 

PRODUCTS / STOCKS / QUOTES


Q: Can I get a quote?

 

All prices are cited directly on our catalogue here.

You can select the model that you want and you will see the prices we have per quantity.

Please note that in order to offer you the best prices possible, quantity discounts apply on the total in your shopping cart, regardless of styles, models, colors and sizes!

Shipping costs according to your location will be displayed at checkout, you will find that we also have the lowest freight charges in the industry!

Give it a try, our website is user-friendly and you will be able to modify your cart content, as you wish, to have the most accurate quote as possible.

This process is highly efficient and accurate, showing stock availability live.

You will find no better prices elsewhere!

 

Q: The items that I'm looking for are out stock. When will they be available again?

 

Our stock is updated live on our website every thirty minutes.

As the items come back in stock, the information will be updated accordingly.

You can also subscribe to a specific item, color and size by clicking on the exclamation mark showing when an item is momentarily out of stock and you will get a notification email the second it comes back in!

Back order items are always automatically re ordered so it is a matter of a couple of days before your requested models come back in stock and you place your order online on our amazing catalog!

 

RETURNS/ REFUNDS


Q: How do I get a refund/return?

 

Standard returns

If you received your order and a product is not to your liking you have 30 days to claim your return. Please send an email to our support team at service@okyoo.us with the subject "RETURNS" and provide the information listed below.

 

What information do I have to provide?

When making a claim it is important you provide us with the necessary information to help you return your product. Please provide the following information in your email when contacting us at service@okyoo.us

 

A photo of the complete packing slip listing the items delivered

A photo of the outer packaging

A photo of the open box where the protection can be seen

A photo of the damage or defect on the product

A photo of the entire product

The reference number of the product(s) you would like to return and reason for return.